FAQ's

What forms of payment do you accept?

We gladly accept Visa, MasterCard, or regular account payments all through PayPal.

How secure is this store?

This store uses PayPal for payments, and PayPal automatically encrypts your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available).

Do I need a PayPal account to purchase from this store?

No, you are not required to have a PayPal account to purchase from this store. Although if you already have a PayPal account you may use it.

Are Loonar Shade products guaranteed?

We take great pride in our product and it must be of the highest quality. We are confident that our products are free of defects and faults.

We are reasonable people and are more than happy to deal with all reasonable warranty claims to your satisfaction. The exception is fair wear and tear – things do simply wear out!

What is your returns policy?

If you do discover a fault in your Loonar Shade follow these simple steps:-

  • Send an email to [email protected] explaining the problem and if possible attach photos of the issue. Include your postal address.
  • We will assess the problem. Our aim is to minimise your inconvenience and cost.
  • We will advise of the outcome. This could be by replacing parts and/or components.

If we request that the product be returned to us, follow these simple steps:-

  • Package the product and post it back.
  • We will note the postage cost and refund or credit this amount. It will be your choice if you would like a refund or exchange.

Our postal address is: PO Box 745, Park Ridge QLD 4125

What does UPF 50+ mean?

Over-exposure to solar ultraviolet radiation (UV radiation) can cause sunburn, skin damage and an increased risk of developing skin cancer. Clothing provides one of the most convenient forms of protection against UVR but not all garments offer sufficient sun protection. All fabrics have some ability to block UVR and laboratory testing is performed to determine how effective different fabrics are. The ARPANSA UV laboratory performs Ultraviolet Protection Factor (UPF) testing on fabrics and other materials.

The UPF rating indicates how effective a fabric is at blocking out solar ultraviolet radiation. This testing is performed according to Australian/New Zealand standard AS/NZS4399. UPF ratings range from 15 to 50 with higher ratings indicating more effective blocking and therefore better protection for the wearer of a garment made from the fabric. Fabrics that test higher than UPF 50 are rated as UPF 50+.

Your Loonar Shade offers portable sun protection but it is only one element of safety in the sun. Reflected sunlight also contains harmful UV rays. When used in conjunction with sunscreen, UV resistant clothing, hats and sun glasses you will be well protected against the sun’s harmful UV rays.

How to make the most of your Loonar Shade
  • Do not expose to heating elements, sparks or flames
  • Do not store away wet
  • Do rinse sand and salt off metal components in fresh water after use
  • Do clean sand out of poles and ferrules
  • Do follow instructions carefully

Position the Loonar Shade so it casts a maximum shadow. This means that as the sun moves across the sky the totally portable Loonar Shade can easily be positioned to provide maximum shade.

What does the logo mean?

The logo is the moon moving between the earth and the sun, a Solar Eclipse.